Last updated: October 8, 2026
PermitPeek provides instant digital reports compiled from public government permit records. Our order process, billing, and refunds are managed by our Merchant of Record, Paddle.com. Refunds for any purchase made through PermitPeek are provided in accordance with Paddle's buyer terms and refund policy, available at paddle.com/legal/checkout-buyer-terms.
If you are not satisfied with your purchase, or if a technical problem prevented you from receiving or accessing your report, contact us and we will arrange a refund through Paddle. You may also request a refund directly from Paddle using the details shown on your purchase receipt.
PermitPeek Pro is billed monthly or yearly. You can cancel at any time — from the link in your Paddle receipt or by contacting us — and cancellation takes effect at the end of your current billing period. Cancellations and any related refunds are handled by Paddle in accordance with its buyer terms.
Email citypermitpeek@gmail.com with the email address used at checkout and, if possible, your Paddle order number (shown in your receipt). We aim to respond within 2 business days.
Our order process is conducted by our payment provider and Merchant of Record, Paddle.com. Paddle handles billing, payment, and refunds in accordance with its own buyer terms, which apply to your purchase alongside this policy. Payments are made to Aspiva Assets LLC (dba PermitPeek) through Paddle and may appear on your statement under Paddle or PermitPeek.
Aspiva Assets LLC (dba PermitPeek). For any refund question, contact us at citypermitpeek@gmail.com.